Electronic period in warranty documents! Trade Minister Ruhsar Pekcan "Mandatory warranty documents and service slips on paper will now be available electronically." said.
Minister of Trade Ruhsar Pekcan stated that the warranty certificates and service slips, which are currently mandatory to be given to consumers in writing on paper, are now enabled to be given to consumers in electronic environment.
Minister Pekcan evaluated the changes made in the Warranty Certificate, After Sales Services and Introduction and User Manual Regulations published in the Official Gazette today. Pekcan reminds that the warranty documents prepared by the manufacturer or importer of the product and the delivery documents and service slips given by the service stations within the scope of after-sales services are given to the consumers on paper, signed and stamped according to the current regulations, grievances of the consumers who lost the warranty certificate or service slip of the product they purchased pointed out that he could live.
Stating that this causes bureaucracy and costs for companies, Pekcan said, on the other hand, in the current pandemic period, application of documents on paper also increased the risk of contact. Stating that they have implemented the legal infrastructure that enables the issuance of warranty certificates and service slips to consumers in electronic environment in order to eliminate these problems, Pekcan said:
“In the new period, the warranty documents, the delivery documents issued when the product is delivered to the service station, and the service slips issued by the service station will be able to be delivered to consumers electronically with a permanent data storage. If the consumer demands, these documents must be given in writing and in hard copy. Signature and stamp condition will not be required in the said documents submitted electronically. As in the current practice, the burden of proof that the document is given to the consumer in the documents given in electronic environment will be on the seller of the product. The consumer will receive confirmation in writing or electronically that the service slips and delivery documents are given to the consumer. The burden of proof of the consumer's approval will be at the service station. ”
Explaining that the list of mandatory products to be sold with a warranty certificate was also revised in accordance with the changes made in the After-Sales Services Regulation in February, Pekcan said, “In this context, tablets, drones, electric skateboards, smart watches and wristbands, book readers for the visually impaired, Products such as virtual reality glasses, ATV vehicles, motor bikes, motor scooters, yachts, smart homes and automation systems must also be sold with a warranty certificate.